What is a Contact Log and Why Do Inspectors Check It First?
A contact log is the quick record of every interaction between a worker and a resident. What it is, why inspectors read it first, and how to keep one properly.
Practical resources for UK supported housing providers. Written by people who understand the work.
A contact log is the quick record of every interaction between a worker and a resident. What it is, why inspectors read it first, and how to keep one properly.
A practical step-by-step guide to risk assessment in UK supported housing. How to identify, score, record, and review risks for every resident and every service.
What a support plan is in UK supported housing, who writes it, what it must cover, how goals should be framed, and how often it should be reviewed.
Every document type UK supported housing providers need, when to create each one, and the gaps that cost providers at inspection.
A week-by-week checklist for service managers. What inspectors actually look for, the documents most likely to be audited, and the failures that keep coming up.
What the Supported Housing (Regulatory Oversight) Act 2023 means for providers. Licensing schemes, national standards, documentation requirements, and how to prepare now.
The CQC's five key questions (Safe, Effective, Caring, Responsive, Well-led) explained for supported housing providers. What each one means in practice and how to evidence it.
What an initial needs assessment is, when it happens, what it must cover, and how to run one well in UK supported housing. A plain-language guide for support workers and managers.