Start with what matters.
AM
Alex MorganSupported accommodation
Active“I’d like to feel more confident planning my food for the week.”
Support goalPlan three meals and build a shopping list.
Last agreed stepBring the list to the next conversation.
For support workers
A working day.With room for people.
See your day, record each session in minutes and pick up every resident’s support where it left off, all in one place.
Follow the working day
Prepare. Support. Record. Return.One resident.
One resident.
The whole piece of work.
Follow one session with Alex, from preparing in the morning to picking it up next time.
09:45 / Prepare
Read the last agreed step.
Before meeting Alex, check the support plan and the last record. The goal is confidence with a weekly food budget, and the last agreed step was to bring a shopping list.
So you arrive knowing exactly where to pick up.
10:00 / Support
Let the person shape the conversation.
Ask Alex how the list worked in practice. Work together on the part that was difficult, and agree a realistic next step. The support might look different from what you expected when you prepared.
When you need ideas or help with the paperwork, ask Guide. It answers from Alex’s records and your organisation’s procedures.
Where to begin.
Begin by asking Alex how the shopping list worked in practice. What felt useful? Was anything difficult?
Agree the next step with Alex, rather than assuming the previous plan is still the right one.
10:45 / Record
Write the account while the detail is clear.
Pick Alex and the session form, then answer a few questions in your own words, typed or spoken. Residoc fills in every field.
Check the finished record, sign it on screen and it’s saved to Alex’s file.
Support session
5 October 2026 · 10:00–10:45Alex chose three meals for the coming week. We worked through the ingredients together and made a shopping list.
Alex said that choosing meals in advance made the task feel more manageable. We agreed to review the list at the next session.
Next time / Return
Pick up a continuing piece of work.
When the next session comes around, the record shows what was agreed, so you pick up straight where you left off.
If a colleague covers the visit, they can read the same record and carry on.
The next conversation.
06
Tuesday
October 2026
October 2026
10:00Support session · Alex Morgan
Session focusReview the shopping list and talk through the week.
For the moments in betweenNot everything starts
Not everything starts
with a perfect plan.
Support work is full of questions and interruptions. Residoc keeps the answer close.
You are picking up a resident’s support
Open their file and read the latest record and support plan, so you know their goals and what was agreed before you arrive.
You need help with the wording
Answer in plain words and Residoc puts each answer in the right place on the form, so the record reads clearly.
You are not sure where to begin
Ask Guide. It suggests a way forward, drawing on the resident’s records and your service’s procedures.
The details
A few things worth knowing.
The details behind the day-to-day work.
Can I record a session on my phone?
Yes. Residoc works in the browser on your phone, and you can speak your answers instead of typing them.
What do I see when I sign in?
Briefing: today’s appointments, reviews coming due and any forms you started but haven’t finished, for the residents you support.
Will I have to enter the same details twice?
No. Details Residoc already knows, such as the resident’s name, address and your name, are filled in for you.
Can I get help with a form I’m unsure about?
Yes. Ask Guide what a question is asking for, and it can help you word your answer clearly.
More time for the support.
A clearer record of the work.
Tell us about your service and we’ll set you up with a free trial, so your team can record their next session in minutes.
Try it for free