Straight answers to the questions supported housing providers and support workers ask, each with its sources.
What the draft Supported Housing (Licensing) (England) Regulations 2027 and the six National Supported Housing Standards mean for the records a supported housing provider keeps, condition by condition and resident by resident.
The legal definition of supported exempt accommodation in England, the two tests a scheme must meet, what counts as care, support or supervision, how Housing Benefit works for it, how it differs from specified accommodation, and what is changing with licensing.
What intensive housing management means in supported and exempt accommodation, the tasks it covers, how it differs from support, whether Housing Benefit pays for it, what the DWP guidance and tribunal decisions say, and how to evidence it.
What a managing agent does in supported and exempt accommodation, how the lease and management agreement model works, what the Housing Benefit rules say about agents, what a management agreement should cover, and what licensing will mean for managing agents.
A complete compliance checklist for supported and exempt accommodation in England: property safety certificates and how often they are due, the support records every resident needs, the provider-level checks, and what licensing will add.
The three ways into supported accommodation in England, who regulates each, how exempt accommodation is funded, the steps from first council conversation to first resident, and what the new licensing regime will ask of you.
What the consultation on the draft Supported Housing (Licensing) (England) Regulations 2027 covers, how to respond and by when, the 19 questions in plain English, and the points supported housing providers may want to raise.
What supported exempt accommodation software needs to do for registered providers, managing agents and support providers, the evidence councils ask for on Housing Benefit claims, how to get ready for licensing, and where Residoc fits.
The three kinds of CRM supported housing providers use, how a supported housing CRM differs from a sales CRM, case management and housing management, what it should hold for each resident, building on Salesforce or Dynamics, and questions to ask before choosing.
The four kinds of software supported housing providers in England use to keep residents' records, what each covers and misses, which suits supported accommodation, exempt accommodation and supported living, and where Residoc fits.
Why support paperwork piles up in supported housing, nine ways to make it quicker that work on paper or software, a five-minute support session record, and what providers can change for their teams.
What to do before a new resident arrives, on move-in day, in the first week and the first month, the documents every new resident signs, and how to bring residents who already live with you onto a new system.